Get Answers.

Beth Bain: Frequently Asked Questions

How do we get started?

Simply click on "GET STARTED" and fill out the form to the best of your ability in order to provide the necessary information. We will contact you within 24 business hours to confirm the details provided and confirm the date and time that works for you. 

That's it! Once we've talked with you, we'll send a confirmation email with a link for payment and you're all set! Save it on your calendar and we'll contact you again 24 hours before, then again on the day of services to confirm all details.

Do you offer discounts?

Yes, there is a 10% discount for weekly cleanings. The reason for this is that if your space is being cleaned weekly, it should not take as much effort to keep it cleaned and we appreciate our regular customers. This gives us the opportunity to build a relationship with you, providing more trust and confidence!

How many people will be in my home during each cleaning?

Beth Bain Hospitality Group will always have teams of at least two, but may bring more depending on the size of the project. Our goal is to ensure our customer's needs are met and provide accountability and opportunities for our team members. We will communicate with you ahead of time, letting you know how many people will be in your home. We recognize that your home is private and we appreciate the trust you place in us by allowing us into your home.

If I sign up for regular services, will I have the same team members every time?

We will do our best to make sure that you have the same team members for each visit. However, if there is any issue that arises, our staff will contact you to alert you that other team members will be taking their place or offer you the opportunity to choose a different day in order to have your favorite team members only.

If there is a problem, who should I call?

We're always happy to hear from you! If there is an issue while our team is on site, you can chat our customer service through the website or speak with one of our customer service agents. We will do our best to quickly correct the problem!

If you are not satisfied with our services for any reason, let us know within 24 hours and we will come back and make it right!

What should I do before the team arrives at my home?

We request that you pick up any toys or clothing before we arrive, and find a place for your pets, so they are comfortable while we clean. This will ensure that we can get the project finished quickly and safely!

Do I need to be home for every cleaning service?

No. Due to our schedule being 8 a.m. to 6 p.m., Monday to Saturday, many of our customers can't be available when we arrive. In these cases, our backgrounded, insured team members should be provided with a spare key or entry code.

What if my scheduled cleaning falls on a holiday?

If your routine cleaning falls on a holiday, our customer service team will reach out to you and we will do our best to work within your schedule. We want to be able to provide you with services to prepare for the upcoming holiday.

Can I provide the team with special instructions?

Yes, please do! By sharing your preferences with our customer service team, we can record the details in your plan, so you don't have to explain every time we provide service. This also helps our team know how to ensure your complete satisfaction with your cleaning experience!

Are you a green cleaning company?

Our team strives to follow proper guidelines for being considered as a green company. We use reusable microfiber cloths instead of paper, refill bottles, and only use eco-friendly products to protect our team and customers from exposure to toxic chemicals.

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